Company · The concierge desk
Contact Bali Luxury Import
Message the concierge desk on WhatsApp, email bd@juaraholding.com or send the form below. Furniture, vehicles, art and relocation goods — every enquiry gets a reply within one business day.
No call centre and no ticket queue: the person who answers is the person who builds your quote.
Exhibit 01 · The channels
Which Contact Channel Should You Use?
Three channels reach the same team, so pick whichever fits the way you work.
Photographs settle half of an import conversation before it starts — a teak cabinet signals timber-legality paperwork, a chassis plate signals a vehicle brief — which is why WhatsApp does the heavy lifting for most clients.
Exhibit 02 · The first message
What Should Your First Message Include?
Four details produce a fast quote; leave one out and the first reply becomes a question instead of a plan.
- 01 Origin — the country and city where the goods sit today.
- 02 Cargo type — furniture, a vehicle, art and antiques, or mixed relocation goods.
- 03 Volume — dimensions, weight, a packing list, or a rough count of large pieces.
- 04 Target date — when you need everything standing at the villa door.
Helpful extras: a supplier invoice showing cost, insurance and freight values (duty is assessed on CIF), photos of key pieces, SVLK or FSC documents for wood furniture, and a note if the shipment includes phones or other cellular electronics, since IMEI registration applies in Indonesia.
Exhibit 03 · The passage
How Fast Can Goods Actually Reach Bali?
Quotes move in one business day; shipments take longer, and honest planning windows beat optimistic ones.
Windows are indicative planning figures as of July 2026 and subject to change. Clearance depends on green-channel (document-only) or red-channel (physical inspection) routing, and uncleared cargo accrues storage and demurrage at port. Your quote names bea masuk, PPN and, where applicable, PPnBM, each on CIF value under the HS code; final duty is determined by Direktorat Jenderal Bea dan Cukai. Official channel only — no promised exemptions, no guaranteed clearance.
Exhibit 04 · The procedure
How Does Booking Work?
Exhibit 05 · In person
Can You Meet the Team in Person?
Yes, by appointment.
The desk operates from Bali within Juara Holding Group and holds face-to-face consultations across Badung — including Kuta and Tuban, the districts around I Gusti Ngurah Rai International Airport — plus villa visits in Canggu, Seminyak, Ubud and Sanur.
Most clients are expat families and remote professionals here for the long stay; villas are being furnished for years, not weeks. An hour at the villa with a tape measure resolves more than a week of email — message WhatsApp first so we can schedule the right specialist.
Exhibit 06 · The enquiry form
Send the Desk Your Brief
The form feeds the same desk as WhatsApp and email: submitting it opens WhatsApp with your brief written out, and every submission gets a reply within one business day.
The initial consultation and the indicative quote are free. You pay only after approving a written proposal.
Exhibit 07 · Asked most